A new technology system will allow water meters to be read remotely without someone manually reading your meter, ensuring a more accurate water bill for Sugar Land residents.
The Advanced Metering Infrastructure system, also known as AMI, will replace or retrofit all 40,000 water meters in Sugar Land city limits to upgrade and modernize the City’s water billing infrastructure while ensuring accurate water meter reads.
“This technology gives residents the ability to access hour-by-hour information on their water consumption to empower them to make informed decisions about their water usage,” Sugar Land AMI Program Manager Trevor Surface said.
Currently, the City employs third-party contractors who must physically open and read every meter box to obtain a reading from the meter. Thanks to AMI, this process will now be electronic and allow for faster, more accurate usage readings. The AMI program was recommended as part of the Sugar Land’s Integrated Water Resource Plan to invest in our aging infrastructure as a way to better serve residents and improve the efficiency of the City’s utility department.
By continuously investing in our infrastructure, we’re ensuring Sugar Land continues to adapt to its ever-changing environment to support a resilient and robust utility program.
New meters will be installed by Pedal Valves, Inc (PVI), a trusted city contractor. They will not need access to your home, but residents will receive communication informing them of a timeline for their new meter installation on their front door. PVI will knock on doors before the replacement process begins as a courtesy that they are about to start work and to answer any questions the residents may have.
Installation should only take around 30 minutes, during which resident might not have access to water services. All contractors will be easily identifiable in branded vests or T-shirts and will arrive in marked vehicles, so you’ll know exactly who they are!
AMI is expected to reduce water loss in the City’s water distribution system with improved customer water meter accuracy, reduced meter reading errors, and helping residents catch leaks by identifying uncharacteristic water use.
Residents will be able to view their hourly water usage, sign up for leak alerts, and track unauthorized usage via Sugar Land’s online portal starting this fall, allowing residents to identify leaks early to avoid being surprised by high water bills and to make informed decisions on their water usage.
“AMI is just one of the many ways that the City is improving systems and processes with technology,” Surface said. “We’re working hard to come up with modern solutions that entrust and empower with more information on their utilities than ever before.”
A new technology system will allow water meters to be read remotely without someone manually reading your meter, ensuring a more accurate water bill for Sugar Land residents.
The Advanced Metering Infrastructure system, also known as AMI, will replace or retrofit all 40,000 water meters in Sugar Land city limits to upgrade and modernize the City’s water billing infrastructure while ensuring accurate water meter reads.
“This technology gives residents the ability to access hour-by-hour information on their water consumption to empower them to make informed decisions about their water usage,” Sugar Land AMI Program Manager Trevor Surface said.
Currently, the City employs third-party contractors who must physically open and read every meter box to obtain a reading from the meter. Thanks to AMI, this process will now be electronic and allow for faster, more accurate usage readings. The AMI program was recommended as part of the Sugar Land’s Integrated Water Resource Plan to invest in our aging infrastructure as a way to better serve residents and improve the efficiency of the City’s utility department.
By continuously investing in our infrastructure, we’re ensuring Sugar Land continues to adapt to its ever-changing environment to support a resilient and robust utility program.
New meters will be installed by Pedal Valves, Inc (PVI), a trusted city contractor. They will not need access to your home, but residents will receive communication informing them of a timeline for their new meter installation on their front door. PVI will knock on doors before the replacement process begins as a courtesy that they are about to start work and to answer any questions the residents may have.
Installation should only take around 30 minutes, during which resident might not have access to water services. All contractors will be easily identifiable in branded vests or T-shirts and will arrive in marked vehicles, so you’ll know exactly who they are!
AMI is expected to reduce water loss in the City’s water distribution system with improved customer water meter accuracy, reduced meter reading errors, and helping residents catch leaks by identifying uncharacteristic water use.
Residents will be able to view their hourly water usage, sign up for leak alerts, and track unauthorized usage via Sugar Land’s online portal starting this fall, allowing residents to identify leaks early to avoid being surprised by high water bills and to make informed decisions on their water usage.
“AMI is just one of the many ways that the City is improving systems and processes with technology,” Surface said. “We’re working hard to come up with modern solutions that entrust and empower with more information on their utilities than ever before.”
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